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IT Support Analyst

  • Salary: £22000.00 - £25000.00 per annum + plus benefits
  • Location: Marlow
  • Job type: Permanent
  • Job reference J1040412
This vacancy has now expired.

Our client, a large company based in Marlow, is looking for an IT Support Analyst to join them and provide front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets.

Experience with SQL Server ad the ability to write SQL queries is beneficial, but not essential.

Role Responsibilities
▪ Handling incoming support calls and emails
▪ Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
▪ Perform and undertake all aspects of technical support service and ensure the successful resolution of issues
▪ Setup and configuration for new and existing staff, this includes moving and setting up work stations including wiring where necessary
▪ Provide basic training to users
▪ To test the development fixes for support issues
▪ Create and maintain reports
▪ Assist with installation, maintenance and upgrades
▪ Be available for on-call support

Essential Skills & Experience
▪ Well-developed oral and written communication skills with the ability
to communicate confidently
▪ Experience of working with level 1 helpdesk or ticketing systems
▪ Well organised, with the ability to work proactively in a team, in a busy environment
▪ A desire to learn new things
▪ Troubleshooting Microsoft Office Applications
▪ Planning and organisational skills
▪ Able to operate with minimal supervision
▪ Able to operate under stressful conditions
▪ Able to manage time and priorities effectively

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).