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IT Systems Engineer

  • Salary: £20000 - £30000 per annum
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference 37825
This vacancy has now expired.

Our client, a global leader in delivering software solutions to medium and large companies is looking to recruit an IT Systems Engineer to support IT and security strategies provide by the management team.

Responsibilities

IT Support and Helpdesk Management:

  • Interact with local users on all levels to resolve IT related issues and provide support in a timely manner
  • Provide Windows 10 software installations and upgrades using SCCM
  • Have a working knowledge of Active Directory, Office 365 and OneDrive
  • Support client operating system upgrades and provide end user assistance where required
  • Manage procurement of required end user hardware and software in line with IT strategy
  • Manage Helpdesk Cases to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email or Skype
  • Provide knowledge sharing to both colleagues and end users
  • Management of IT assets

Infrastructure:

  • Assist the IT Manager with the overall management of the UK server environments.
  • Troubleshoot and manage environments including VMware vCenter, Windows Server, EMC SAN storage and Veritas Backup Exec
  • Fileserver management; network shares and secure Print Server
  • Maintenance and provision of all existing and new virtual environments for customer projects
  • Assisting the Upgrade Team with adhoc server builds
  • IT management of the training suite (Maintain Training PC's)
  • Liaise with IT service providers and support

Facilities:

  • Ensure that all local meeting/presentation room equipment and networking is functioning correctly
  • Ensure that all printers/copiers/scanners are working correctly and coordinate with the leasing company for maintenance and support

Key Skills and Experience:

  • Ability to support the end users as part of the UK Helpdesk Team
  • Good knowledge of Windows 10
  • Good knowledge of iOS and Android
  • Working knowledge of IT infrastructure (Windows Server, VM, Backups, etc.)
  • Excellent ability to meet deadlines and a sense of urgency in accomplishing goals
  • A passion for delivering a high level of customer service
  • Ability to work to service levels and understand the value and importance of responsiveness and communication
  • A good understanding of the expanding requirements for IT security and governance.
  • Adaptable and able to quickly react to change in a positive manner

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).