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Outbound Customer Service Advisor

  • Salary: £10.00 - £11.00 per hour
  • Location: Bracknell
  • Job type: Temporary
  • Job reference J1040231
This vacancy has now expired.

Our client is seeking an experienced Outbound Customer Service Rep to join their busy team at their Head Offices in Bracknell. This role will require someone with first class customer service skills. To start ASAP on a temp basis up until the end of February 2020.

Key Responsibilities:

* Responsible for inbound and outbound activity.
* Please note this is not an outbound sales role.
* Providing the first point of contact for customers wishing to engage with the organisation.
* Delivering an exceptional first-class service.
* General administrative duties - application processing and responding to customer emails.
* Providing advice and solutions to customer enquiries.
* Continuously build and develop product/service knowledge.
* Actively seek and record information on customers.
* Utilising a range of in-house computer applications.
* To start ASAP and will continue until the end of February 2020 - commitment for the entire length of the assignment is essential.
* Based in Bracknell - close to good public transport links.

Key Skills:

* Communicates confidently, clearly and concisely - orally and in writing.
* Confident to make outbound calls to customers to update details.
* Ability to deal with people at all levels.
* Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
* Attention to detail and accuracy.
* IT literate - word processing, databases, spreadsheets, CRM software and web applications including emails.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).