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P/T Customer Service Executive - 6 Month FTC

  • Salary: Up to £19000.00 per annum + + benefits
  • Location: Bourne End
  • Job type: Short term Contract
  • Job reference J1039933

Our client, a fun and vibrant company, is looking for a part time customer service executive to join their team to help cover the busy lunch periods. The role holder will be responsible for providing a high-level customer service in a professional and timely manner to all customers via telephone, email and letter.

The hours for this role are Monday to Friday 11:30 to 15:00.

The salary is £19,000 if full time.

Key Responsibilities:

  • To handle a minimum of 40 incoming telephone calls, from the general public and corporate account customers efficiently and effectively. Check availability and make customer bookings where necessary
  • Respond to customer email enquiries as and when required
  • To up sell where possible to maximise on sales and upgrades
  • To escalate any complaints where necessary to the Voice Team Leader or Escalated Care team
  • Ensure that any un-resolvable supplier issues are escalated to the Senior Escalated Care Executive
  • Ensure that any call-backs or customer issues are passed to a full-time member of staff for days when not at work
  • To support the Manager in working towards ensuring the team and company targets are achieved
  • Ad-hoc administrative tasks
  • To adhere to all company regulations and guidelines
  • Once competent, will be required to assist with training new starters

Key Skills:

  • Excellent communication skills on all levels
  • An attention to detail with the ability to prioritise
  • Experience within a Customer Service background
  • Experience of working with customer service databases or booking systems
  • Good level of numeracy and working knowledge of Excel
  • Very good level of written work and proficiency with Word
  • Highly organised
  • Ability to adapt well to change

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).