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Part Time Scheduler - Wed to Fri

  • Salary: plus benefits
  • Location: High Wycombe
  • Job type: Permanent, Part Time
  • Job reference J1039345
This vacancy has now expired.

Our client, based in High Wycombe, is looking for a part time Scheduler to join their team, working 22 hours per week Wed to Fri.

As a Scheduler for the Service team, you will ensure clients receive a first class service. You will be receiving calls from customers and obtaining sufficient information to allocate the most cost effective and suitably qualified engineer to attend site.

Our client offers a competitive salary and fantastic benefits.

Key Responsibilities;
- Receive and act upon customer's telephone calls entering details into the Service Management System (SMS)
- Using local knowledge and information relating to engineer skill availability, allocate the appropriate engineer to ensure that customer expectations are met
- Work with the Service Support Managers and Scheduling Supervisor to resolve any conflicting /issues
- Advise the Service Support Managers and Scheduling Supervisor if we are unable to provide an appropriate response to a customer request or there will be a delay to the request for support
- Forward plan contract visits
- Confirm booking arrangements for all site visits with the customer and the appropriate engineers ensuring that all relevant information is provided

Skills/Experience
- Experience of having worked in a scheduling, customer service, administrative or similar role.
- A background in a customer service role, passionate about providing a first class service
- Able to handle challenging conversations with customers and find a resolution
- Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
- Demonstrable experience of having built strong working relationships both internally and externally
- A professional approach to work and communication with colleagues and customers
- A good level of IT competency on Microsoft Office packages
- Good organisational skills with an eye for detail and the ability to prioritise workload and manage multiple tasks

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).