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Payments Operations Supervisor

  • Salary: Competitive
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference J1040948

Our client, a successful financial services company dealing with mass international payments, is looking for an experienced Operations Supervisor to join their team.

The successful candidate will have previous experience in a similar role and have excellent knowledge of SWIFT in a cross-border payments context, including MT103, MT101 and MT202 message types and an understanding of FX products, including spot, fixed forward, window forward and nondeliverable forward.

Our client is offering a fantastic salary and benefits package.

Duties include
 Management and oversight of team workload, including ensuring quality standards are upheld, SLAs are met, and tasks are prioritised appropriately
 Act as first point of escalation within team for queries and/or to resolve issues
 Assessing approval on exceptions for manual payment instructions
 Ensuring that knowledge of team members is up-to-date and appropriate for the tasks being undertaken, plus identifying training needs and addressing these as appropriate
 Monitoring team and individual performance
 Support in the creation and delivery of induction and ongoing training for staff, both within own team and within the wider business
 Coaching and mentoring team members as part of learning and development
 Leading and motivating team members to fulfil their potential and perform to their highest ability
 Performance assessment of team members
 Supporting daily/weekly/monthly routines within the wider team/department
 Participating in recruitment processes, including initial candidate selection and interviews
 Work closely with other Supervisors to share knowledge and ensure consistent training and messages are being transmitted, as well as to ensure the wider team is functioning as effectively and efficiently as possible
 Use critical thinking to provide efficient solutions to problems impacting the wider team, which take into account scalability, efficiency, service and risk
 Contribute to the improvement of processes by providing ideas and feedback that strike a balance between efficiency and risk

Requirements:
 Advanced knowledge of low and high-value payment clearing schemes
 Advanced knowledge of SWIFT in a cross-border payments context, including MT103, MT101 and MT202 message types
 Understanding of FX products, including spot, fixed forward, window forward and nondeliverable forward
 Able to operate effectively within a fast-paced and high-pressure environment
 Proactive and highly organised, able to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed, in line with business requirements
 Analytical and problem-solving mindset, with the ability to find solutions to problems that are appropriate to the scale of the challenge and take into account impact at a company level
 Good grasp of the concept of continuous improvement
 Excellent communication skills, both written and verbal
 Empathetic, with good interpersonal skills
 Passionate about people, with a drive to support the learning and development of team members
 Curious and engaged, proactively seeks new information to expand own knowledge and skills
 Comfortable working in a high-change environment, with the ability to rapidly adapt to changing products, processes and procedures

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).