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Receptionist - luxury health club

  • Salary: £17000 - £18000 per annum
  • Location: Marlow
  • Job type: Permanent
  • Job reference 36843
This vacancy has now expired.

Our client, an exclusive health club based in Marlow, is looking for a Receptionist to join their team. Working in a multi-million pound facility, you will be responsible for assisting club members on a day-to-day basis.

This role is working on a rotating shift roster below:

Week 1
Monday - Friday 0630hrs - 1430hrs
Saturday & Sunday off

Week 2
Monday, Wednesday, Thursday - 1430hrs - 2230hrs
Friday 1430hrs - 2130hrs
Sunday 0800hrs - 1400hrs
Tuesday & Saturday off

Key duties:

  • To greet all visitors politely and in a professional manner
  • To build rapport and good relationships with customers to encourage repeat business and promote retention
  • To answer all telephone calls promptly and professionally
  • To ensure compliance with the Data Protection Act at all times
  • To manage bookings
  • To take responsibility for the area as a whole and ensure excellent presentation of the reception and entrance area
  • To ensure that all member and prospect records are accurately maintained, recorded and updated
  • To deal with membership administration and payments to include such areas as renewals, arrears payments, change of category and ensure effective communication and record keeping at all times
  • To handle member's concerns, queries and suggestions in an appropriate, professional and timely fashion
  • To cash up and reconcile takings at the end of each shift
  • To complete daily banking procedures as instructed

Skills/ experience:

  • Ability to deliver the highest level of customer service and exceed expectations
  • Previous experience in a receptionist role
  • Excellent communication skills and telephone manner
  • Experience using booking systems not essential but highly regarded
  • Able to work efficiently and use own initiative

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).