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Sales Ordering Processing Administrator

  • Salary: Up to £22000 per annum
  • Location: Slough
  • Job type: Permanent
  • Job reference 37618

Working for the UK's market leading provider of business critical software and services to the UK accountancy and payroll sectors, based in the heart of Slough. This role as Sales Ordering Processing Administrator works within the Sales Order Processing team to manage the customer experience throughout the order process and beyond.

Key responsibilities:

  • Daily liaison with external customers and internal departments including sales, finance, support and customers via telephone & email to discuss and resolve customer and system queries.
  • Working as part of a team, helping to achieve and maintain structured KPIs/SLAs
  • Delivering first class customer service, ensuring the customer has a satisfactory customer experience
  • Processing of orders, ensuring that all approvals, discounts, special requirements are in place
  • Resolving any order related queries, billing issues, raising credit notes
  • To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion
  • Set up customer records, maintaining and actioning amendments to customer accounts
  • Dispatching the product and assisting with the initial set up, checking and assisting with license issues
  • To assist on any other ad-hoc duties as required but not limited to administration duties

Key skills:

  • Experience within administration/order processing/customer service/operations (office based)
  • Able to demonstrate excellent customer service skills
  • Problem solving skills
  • Excellent Communication skills

Benefits:

  • Generous holiday allowance
  • Private medical healthcare
  • Life assurance
  • Pension
  • Competitive pay and bonus scheme
  • Complimentary benefits, including Bike to Work, Childcare Vouchers and discount schemes

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).