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Scheduling/Customer Service Supervisor - 12 month contract

  • Salary: Competitive
  • Location: High Wycombe
  • Job type: Short term Contract
  • Job reference J444
This vacancy has now expired.

Our client is recruiting for a Scheduling Supervisor on a 12 month fixed term contract.

In the role of Scheduling Supervisor you will provide support and guidance to the Scheduling Team and to ensure duties are carried out in accordance with business processes and company policies/procedures.

You will ensure our clients receive a first class service by ensuring the prompt attendance of a qualified engineer with the necessary skills and parts to complete the required work as efficiently as possible, monitoring KPI's and updating the Service Operations on a monthly basis.

Duties include
- To be the point of escalation for the schedulers and liaise with the Service Operations and Support Managers on any issues that need to be addressed
- Ensure that each scheduler provides sufficient work during each working day for the Field Service Engineers to ensure efficient recovery of fixed labour costs
- Ensure that all service contract visits are adequately planned and completed in accordance with the contract schedules
- Liaise with the Administration Manager to ensure that planned, quoted work is adequately resourced and scheduled in accordance with the Engineer Refurbishment planning sheet.
- Ensure that each member of the Scheduling Team is working to established procedures in a consistent manner and that training requirements are identified/addressed.
- Complete monthly KPI reports and support the schedulers with keeping these on target and present the information in the Service Operation - Monthly Meetings.
- Monitoring and updating team rota.
Oversee QA compliance and take action as required.
- Other administrative and reporting duties as required.

- Experience of having worked in a scheduling role or similar
- Supervisory or people management experience would be desirable
- A background in a customer service role, passionate about providing a first class service
- Proven leadership and management skills with the ability to optimise team performance and development would be desirable
- Able to handle challenging conversations with customers and find a resolution
- Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner
- Demonstrable experience of having built strong working relationships both internally and externally. Able to work collaboratively to achieve KPI's
- A professional approach to your work and communication with colleagues and customers
- Good organisational skills with an eye for detail and the ability to prioritise workload and manage multiple tasks
- Flexible and innovative approach to problem solving
Results oriented, self-motivated with a can do attitude
- Confident decision maker.
- A good level of IT competency on Microsoft Office packages (Excel, Word) and other software applications e.g. JDE/Latis/ServiceMax/Salesforce, Google Applications.

(*Some benefits are based on successful completion of a probation period and length of service)

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).