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Senior Customer Services Executive

  • Salary: £26000 - £29000 per annum + plus benefits
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference 34935

Our client, one of the world leaders in their field, is looking for a bright, proactive and highly motivated candidate to join their customer services team and work on one of their key accounts.

This is a really varied role and our client offers a great salary plus excellent benefits.

Applicant must have A-C GCSE Maths and English, an excellent telephone manner along with good attention to detail.

We are looking for someone who is minimum Excel Intermediate level, has SAP experience can think for themselves, and has an analytical bias that means they are good at reporting and understanding information in front of them.

They need to be a good communicator to deal with Senior managers, customers and colleagues.

Key Responsibilities

  • Answering the phone and dealing with customer queries in a professional and effective manner to ensure optimum customer service
  • Process orders and manage customer stock
  • Check all web transactions have been actioned correctly
  • Issue recollection references
  • Answer customer emails
  • Check SAP for new orders throughout the day
  • Updating the customer information files
  • Chase outstanding orders with customer
  • Inform customers of any short loading at the depot
  • Process returns daily
  • Issue reports

Key Skills

  • Previous customer service and/or admin experience
  • Strong IT skills in MS Office
  • Organised, proactive,and able to multitask
  • Able to think for themselves

In return our client offers excellent benefits including 25 days holiday, pension and healthcare plus a company share scheme.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).