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Senior Programme Co-ordinator (12 months mat cover)

  • Salary: £22500.00 - £25000.00 per annum
  • Location: High Wycombe
  • Job type: Short term Contract
  • Job reference J1038930
This vacancy has now expired.

Senior Programme Co-ordinator

(fixed term contract 12 months, maternity cover)


Tasks
* Act as primary point of client contact for specific programme area (e.g. market brand, subject matter area)
* Consult and provide recommendations on all aspects of programme design
* Track responses and resolutions of all client queries, making sound judgements on looping in the subject matter expert or a senior member of team where appropriate
* Collaborates with internal teams to complete tasks in line with delivery schedules
* Act as primary liaison for internal teams (e.g. Expert services, Fieldwork Technology)
* Act as internal escalation point for issues, queries and bugs
* Log task/requests/issues, as required in MCX ticketing
* Compile regular reports accessing internal systems and reporting tools (e.g. SQL, CMDR (fieldwork management system custom and/or SaaS software solutions, mTab)
* Implement and check uploads and data flows relating to all areas of the programme including but not limited to: translations, data imports/exports
* Manage hierarchy updates & checking within predefined system hierarchy management structure.
* Keep user lists/logs updated for costing purposes
* Conduct user acceptance testing and validate programme changes

What we're looking for:

* A degree or relevant practical experience in Social Sciences, Research Methods or customer experience research related
* Prior experience of managing projects of increased complexity or with a range of stakeholders in multiple locations
* The ability to display great levels of care, diligence and attention to detail towards their deliverables
* The ability to take full ownership and accountability of assigned responsibilities
* Polite, succinct, accurate and timely communication with your assigned client contacts and team members in English
* A strong team mentality; Pro-actively offer help to achieve team goals outside of your individual goals
* Keeping track on progress of your own work and allocated tasks with the ability to provide updates with minimal notice
* Strong IT Literacy including proficiency in MS Office, in particular Excel and its application in uploading, manipulating and exporting data.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).