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Service Administrator

  • Salary: £20000 - £25000.00 per annum + plus excellent benefits
  • Location: Taplow
  • Job type: Permanent
  • Job reference J333

Our client, a global manufacturing company based in Taplow, is looking for a Service Administrator to join their Service Department

This is a fantastic opportunity to join a highly successful company and work in a varied and diverse role and develop their career long term.

The ideal candidate will have a strong administration background ideally within Service Admin or scheduling. They must also be able to prioritise their workload and possess superb customer service skills as they will be the first point of contact assisting customers with breakdowns. Patience and an empathetic telephone manner is essential.

Our client offers a generous salary and excellent benefits.
Due to location, a car driver is essential.

Duties include
* Being first point of contact for a wide range of customers experience breakdowns with their equipment
* Processing daily job sheets and stock adjustments
* Producing quotes for customers and chasing for a response/order number
* Processing card payments
* Despatching parts
* Creating new rental contracts
* Sending invoices to customers
* Record breakdown calls and pass information through to the relevant Engineers
* Record all Service/Breakdown visits on the maintenance schedule
* Ensure the Engineering Calendar is kept updated
* Keeping the CRM updated at all times

Skills/Experience
* Experienced Administrator ideally with a background in Service Admin and/or scheduling
* Organised individual who is looking to build a career
* Keen eye for detail, takes pride in all they do
* Able to prioritise a busy and often changing workload
* Empathetic telephone manner with superb customer service skills
* Basic Microsoft Word, Excel and Outlook skills
* Microsoft CRM and Navision experience desirable

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).