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Service Co-Ordinator

  • Salary: £9.00 - £11.00 per hour
  • Location: Maidenhead
  • Job type: Temporary
  • Job reference 37906
This vacancy has now expired.

Service Co-Ordinator Required

To start ASAP

3 month Temporary Assignment

Based in Maidenhead

Job Profile

  • Responsible for managing the day-to-day scheduling of responsive, planned, cyclical, void and emergency works ensuring effective productivity of the in-house maintenance team
  • To monitor a range of KPIs across the department and ensure that team/department targets are met
  • Ensure appropriate operation of all relevant IT systems in delivering a cost-effective maintenance service
  • To provide excellent customer service to residents when rescheduling works by liaising with internal departments when re-arranging appointments and communicating regularly with residents to confirm details
  • To provide assistance to Service Area Managers in the preparation of works. This includes arranging the hire of equipment and the purchase of specialist materials as required
  • Work with management and colleagues within the team to meet team targets and continuously improve the service whilst achieving personal development targets
  • Adhere to group policy and procedures when responding to customer enquiries ensuring department targets relating to responses are met
  • To take on other duties commensurate with this post as directed/delegated by the Customer Care & Contracts Supervisor

Experience

  • Previous work planner experience

Skills profile

  • Good understanding of responsive, planned and cyclical repairs related to housing
  • Ability to work within a team and on own initiative to meet department targets
  • Ability to effectively prioritise and organise a varied workload
  • Excellent verbal and written communication skills
  • Excellent organisational skills
  • Able to deal with customers with a diverse range of needs
  • Proficient in the use of Microsoft Office (Word/Excel)
  • Able to use work scheduling software

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).