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Service Coordinator

  • Salary: Up to £11 per hour
  • Location: Slough
  • Job type: Temporary
  • Job reference J1040067

Customer Service/Service Coordinator

Immediate temporary opportunity, based Slough (parking, plus good public transport links)

A background in customer service or call centre would be ideal for this role (2 to 3 months temporary) handling a large volume of incoming calls on a daily basis, from customers ringing for advice or issues with their product. Product knowledge will be taught but a background in a service/call centre environment would be ideal.

Responsibilities include:

  • Working closely with the service technical team to meet Helpdesk targets for high volume calls, emails and Live chat to resolve end user issues
  • Processing related documentation and admin
  • To log data in a timely and accurate fashion onto Salesforce
  • To learn about the product portfolios
  • To build relationships with internal and external customer.

Skills required:

Strong initiative and ability to self-manage

Strong verbal and written communication skills

Excellent IT skills with experience of SAP/Salesforce ideally.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).