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Service Delivery Executive

  • Salary: £24000 - £28000 per annum + plus bonus plus benefits
  • Location: Marlow
  • Job type: Permanent
  • Job reference J1040187

Our client, a global company near Marlow, is looking for a Service Delivery Executive to join them. The Service Delivery Team is responsible for customer service, sales support, event organisation and administration and generally assists the sales team with any operational duties.

The right candidate will provide exceptional service to new and existing clients whilst being committed, flexible and motivated with suberb attention to detail. This role is challenging, varied and rewarding and comes with career development.

The company are looking for someone they can develop in the future and take on more responsibility and they also offer bonus and good benefits.

This role is offered on an 18 month contract and we are looking for someone available immediately or short notice.

Key Responsibilities

  • Planning, organisation and management of courses
  • Manage instructor and room schedules
  • Manage relationships with instructors and suppliers
  • Ensure effective cost control and budget allocation for events
  • Investigate and book cost effective instructor travel & accommodation
  • Prepare and distribute weekly instructor course preparation/information documents
  • Ensure all course evaluations are completed
  • Provide an exceptional service to new and existing clients
  • Process customer bookings and payments
  • Provide an after-sales service for clients and develop and maintain measurements of customer satisfaction
  • Assist with the planning, organisation and management of globally delivered vendor events

Key Skills
* At least 2 years in a customer service or sales support position
* Proficient written and verbal communication skills
* Excellent organisational skills and attention to detail with the ability to multitask and prioritise a busy workload
* Experience with Microsoft Office products Outlook, Word and Excel

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).