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Temporary Customer Service Representative

  • Salary: £9.00 - £10.00 per hour
  • Location: Maidenhead
  • Job type: Temporary
  • Job reference J509
This vacancy has now expired.

Temporary Customer Service Representative

September Start for 2 months

Hourly rate: £9.00 - 10.00

Maidenhead

We have a temporary opening for a team focused, professional and passionate Customer Services Representative for our client based in Maidenhead.

The primary purpose of the role is to manage internal and external communications - received by telephone, email, fax, post or via the internet - accurately and efficiently, ensuring all customer requirements are identified and met. Working closely with the Customer Services Team Leader, you will process between 400 - 500 enquiries per day, both customer support and orders.

Main responsibilities include -

  • provide administrative support for E-book billing, using Excel.
  • handling complex queries within the agreed service level targets
  • complex order processing within the agreed service level targets
  • handle all calls distributed to you by the call management system, maximising resolution at first point of contact The successful

Customer Services Representative will have excellent communication skills, both verbal and written, and have strong attention to detail.

Other requirements include -

  • previous experience in a customer service role
  • good experience using MS Excel
  • an understanding of customers in international markets would be preferred

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).