Our client, a successful organisation based in High Wycombe, is looking for a Part Time Customer Service Administrator to join their team on a part time basis – Monday to Friday 9am – 3pm.
The main purpose of the role is to liaise with customers via online web chat and provide admin support to the team. There is minimal phone work involved with this role.
You will be 100% office based. Full time equivalent salary is £27k – £28k plus benefits.
Duties include
- Answering customer queries on Live Chat
- Dealing with complaints and quality issues
- Liaising with delivery partners when issues arise
- Liaising with production at all locations
- Communicating with customers
- Monitoring and responding to feedback on Reviews and Trust pilot
- General administration tasks, assisting account managers and management as required
Key requirements include:
- Attention to detail and accuracy
- Knowledge of Microsoft Office products
- Intermediate IT Skills
- Good communication skills (both oral and written)
- Knowledge of Facebook, Instagram, Twitter and TikTok
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
