We are currently recruiting for a Customer Services Agent to join our client’s UK HQ in fantastic offices based in Marlow.
As a Customer Services Agent, you will be responsible for managing customer interactions across multiple channels, ensuring a seamless and positive experience from order through to delivery and after-sales support.
We are looking for someone with experience working for a company that sells a product who has dealt with returns, deliveries, etc.
£26k plus excellent benefits, hybrid working, 9am – 5pm.
Duties include
- Manage customer enquiries via telephone and digital channels using CRM and contact centre systems
- Process and manage customer orders
- Respond promptly and efficiently to general and order-specific enquiries
- Handle returns and refunds, ensuring all systems are accurately updated
- Support customers with order tracking and delivery updates
- Manage complaints professionally, resolving issues or escalating when required
- Accurately log all customer interactions and actions within the CRM system
- Collaborate with internal teams including Sales, Marketing, Logistics, and After Sales Support
Skills/Experience
- Previous experience within a customer service role selling a product (essential)
- Experience using CRM systems
- Good understanding of Consumer Rights Act and Distance Selling Regulations
- Strong communication skills, both verbal and written
- Confident handling challenging customer situations with professionalism and empathy
- High level of accuracy with strong data entry and administrative skills
- Well-organised with excellent time management and prioritisation skills
- Proficient in Microsoft Office
- Experience with SAP and/or Salesforce (desirable)
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
