We are seeking a highly organised and customer-focused Key Account Co-ordinator to join our client’s growing team. This role is key to building and maintaining strong customer relationships while ensuring the delivery of a “world-class” service.
You will work closely with customers, engineers, schedulers, and internal teams to coordinate service delivery, meet KPIs, and ensure all work is completed in line with agreed SLAs. This is a fast-paced role requiring excellent attention to detail, strong communication skills, and the ability to prioritise effectively.
Duties include
- Liaise with schedulers and specialist teams to ensure bookings meet customer SLA requirements
- Communicate effectively with customers, engineers, and subcontractors
- Manage all activity through the service management system
- Maintain accurate records and update customer portals with booking details
- Prepare and send RAMS, permits, and booking documentation
- Support permit requests and job progression via internal admin teams
- Process quotes and raise calls for completion
- Order parts through the appropriate departments
- Produce weekly performance reports and data analysis (including pivot tables)
Skills/Experience
- Strong administrative experience with excellent attention to detail
- Scheduling experience
- Ability to work proactively and react quickly under pressure
- Confident communicator with customers and internal teams
- Strong organisational skills with the ability to prioritise workloads
- Experience working to KPIs and SLAs
- High level of customer service skills, with a focus on exceeding expectations
- IT literate (Microsoft Word, Excel, Outlook)
- Resilient, flexible, and comfortable in a fast-paced environment
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
