Our client, a well-established bespoke retail business with a showroom presence in Marlow, is seeking a Retail Consultant to join their team. Working closely with the Owner and Sales Manager, this role offers an excellent opportunity to become part of a specialist, design-led company known for exceptional customer service and a highly personalised client experience.
Due to continued growth and increasing showroom activity, our client is looking to appoint a confident, customer-focused individual who can deliver a consistently high standard of service to a discerning, high-end clientele.
Key Responsibilities
- Delivering a professional, five-star customer experience from initial consultation through to completion
- Taking time to understand individual customer requirements and providing tailored, bespoke solutions
- Managing client enquiries and maintaining clear communication throughout the order process
- Liaising with internal production teams to confirm order progress and completion timelines
- Processing transactions accurately using an EPOS system
- Handling high-value and sentimental items with discretion, care, and professionalism
- Representing the brand to the highest standard within the Marlow showroom
Candidate Profile
- Proven experience delivering outstanding customer service within a retail or client-facing environment
- Confident, professional, and personable when working with high-end customers
- Able to quickly absorb product knowledge and provide informed guidance to clients
- Excellent communication and interpersonal skills
- Numerically competent with strong attention to detail
- Immaculate personal presentation, reflecting a premium showroom environment
- An interest in art, photography, interior design, luxury brands, or bespoke products would be advantageous
Working Hours
- Monday: 9:00am – 5:00pm
- Friday: 9:00am – 5:00pm
- Every other Saturday: 9:00am – 5:00pm
Remuneration & Benefits
- Competitive basic salary
- Incentive bonus structure
- Generous annual leave entitlement
This role would suit a polished retail professional seeking a long-term opportunity within a quality driven business where service, trust, and attention to detail are paramount.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
